职位描述：
1. Greet the guest and fellow team members in a warm way, try best to answer inquiry and provide help whenever and wherever encounter them in the hotel, own the problems and take initiative to follow up accordingly, regardless of positions and levels.
不论职位和级别，在酒店内无论何时何地遇到客人或同事，都热情地招呼，为其解答问题、提供服务，承担责任解决问题，主动采取行动并积极跟进落实。
2. To be fully in charge of the setup of the function room as per the Event order.
全权负责宴会房间的布置是否依照宴会单
3. To coordinate with the kitchen prior to serving of food.
随时都要跟厨房沟通出菜时间
4. To give an accurate number of guests to the Chef before Event starts and always remember to double check the number of guests.
在宴会开始之前给厨房精确的人数，并再一次确认客人人数。
5. To promote good working environment.
创造好的工作环境
6. To work closely with his superiors to ensure the service flow is smooth
在工作中配合他的主管并提供正确有次序的服务。
7. To see that all waiters report to work on time and are neatly dressed.
检查所有员工是否准时到岗并且穿戴整齐。
8. To see that tray-stands and bar setups are properly and tidily.
检查所有的托盘架和酒吧摆台是否符合标准与整洁。
9. To see that condiments are available, such as mustard, horseradish, etc.
检查是否准备充足的调味品，例如芥末，辣根等。
10. To check on all back of house setups.
检查所有后台区域的准备工作。
11. To check that after each function, the room and banqueting area is cleared of equipment.
在宴会结束后检查宴会厅中是否整理干净并且没有遗留的宴会用具。
12. To check that all sound and lighting equipment is in working order for a function.
在宴会开始前检查所有的灯光及音响设备是否运转正常。
13. To always attend to and handle customers comments regardless of how small or unimportant the matter seems to be.
要随时注意到客人所遇到的问题并及时解决问题，无论事情的大小。
14. To ensure that utensils are not wrongly used or that any equipment is misused.
确保用具和设备正确的被使用。
15. To ensure that the next day's job assignments are completely delegated.
确保第二天的工作任务安排到位。
16. To have "signboards" made for the various function rooms.
在不同的宴会厅有不同的宴会标识，确保没有错误的字体。
17. To double check that all lights and air conditioners are off and doors of function rooms are locked after each function.
在宴会结束后仔细检查所有宴会厅的灯光和空调系统是否被关闭。
To check on the personal appearance of the banquet team members.
检查宴会厅员工的个人的仪表仪容。
18. To brief all casual labour on each function's service procedure and menu.
在开展工作前交代帮工所做宴会的流程及菜单。
19. To prepare weekly duty roster to ensure sufficient manpower is supplied.
准备好每周的排班表，确保拥有足够的人手。
20. To carry out any other duties as and when required by managers.
随时听从经理的安排和调遣。
21. To ensure that the function rooms are properly prepared at least one hour before the required time and that all team member are ready.
确保每个宴会在开始前一小时都完成，所有布置都是按照需求来的。
SPECIFICATIONS:
22. To maintain a high customer service focus by approaching your job with the customers always in mind.
在服务工作的整个过程中，时刻保持高度的客户服务意识。
23. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于借助一切机会学习技能以便于改进自己的工作表现。
24. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。反应迅速并以积极的态面对需求的改变， 包括任何工作要求的改变。
25. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
26. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
27. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作， 保证自己及他人的安全。
28. Give guest service the highest priority.
将服务客人放在首位。
29. Display professional behavior at all times.
在工作过程中始终体现职业素质。
30. Refrain from quarreling.
制止争执。
31. Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
32. Do not use alcoholic beverages or illegal drugs.
禁止饮用酒精饮料或服用非法药物。
33. Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest.
当有客人在场时，不准与其他员工或认识的人员闲谈。
34. Do not use cell phones, IPODS, or PDA’s in guest view (unless business related).
在客人视野范围内不准使用手机、mp3或掌上电脑（有商务需求时除外）。
35. All team members delivering services must wear clean, well maintained, clearly identified uniforms.
所有员工提供服务时必须穿着整洁干净的制服。
OTHER CONSIDERATIONS:
36. To input and suggest ideas to implement efficient operation.
积极的提出能提高工作效率的建议。
37. To recruit casual labour.
使临时工融入团队。
38. Ability to communicate in English.
良好的英语沟通能力。
39. Can work under extreme pressure.
能很好的面对工作压力。
40. Willing to work long hour.
愿意长时间的工作。
41. Experience in Banquet service.
拥有良好的宴会服务经验。
42. Hold the same position in a well established hotel for at least 3 years.
拥有3年以上相同职位的工作经验。
43. Execute the project responsibilities in the hotel project team(s).
加入酒店的项目工作组时，认真履行相应职责。
44. Ad hoc assignment from the hotel management.
完成酒店管理层交代的其他任务。
...
任职要求：
Experience:
工作经验：
Work experience in a similar position in a 5 Star Hotel
For 2-3 years.
2-3年其他五星...
工作地点：
广东中山市东区中山利和希尔顿酒店
王女士 ·
总经理
红女士 ·
人事专员
高先生 ·
招聘副经理
粤公网安备 44200002442571号
王女士 ·
HR 人事
